Skip to content

Frequently asked questions

Find the answer to your question here.

General

What is LafonStore?

LafonStore is a classifieds and online stores platform. Post products and services for free and find what you need quickly with filters.

Is posting a listing free?

Yes. Posting is free for private users. Only extra services such as VIP or boosting are paid.

Listings

How do I post a listing?

Sign in, click “Post an ad”, choose a category and add a title, photos, description and price. More: How to post an ad.

When will my listing go live?

Most listings go live instantly. Some are reviewed by a moderator, which usually takes from a few minutes to a few hours.

How do I edit or delete a listing?

In “My listings”, use the “Edit” or “Delete” buttons next to the listing.

Payments

How do I top up my balance?

Open “Top up balance” in your profile menu, choose a payment method and amount. Funds arrive instantly or after bank confirmation.

What does VIP give me?

VIP listings appear in a dedicated block on the home and category pages with a yellow badge and get many times more views. More: Paid services.

Are payments refundable?

Payments for delivered services are not refundable. If a service could not be delivered for technical reasons, the amount is returned to your balance.

Stores

How can I open a store?

Open “My stores” in your profile menu, add the store name, logo and contacts and choose a package.

Account

I forgot my password. What should I do?

Click “Forgot password?” on the sign-in page. A verification code will be sent to your phone or email.

How do I verify my account?

Upload your document in “Verify account”. Buyers trust verified accounts more.

Safety

How do I protect myself from scams?
  • Never prepay before seeing the item.
  • Never share SMS codes with anyone.
  • Do not open suspicious links or enter card details.
  • Meet in busy, well-lit public places.
How do I report a listing?

Click “Report” on the listing page and choose a reason. Our moderators will review it quickly.

Delivery

How does delivery work?

If a listing has the “Delivery” badge, the seller can deliver it. Agree the terms with the seller. Live courier tracking for store orders is coming soon.

Still need an answer?

Our support team is ready to answer your question.

Write to us
Mobile app

LafonStore always in your pocket

Find listings faster, reply to messages instantly and be first to hear about deals.